SMH
·general
·3 hours ago
Navigating turbulent times, airlines look to apps to keep travellers happy
Airlines are increasingly leveraging technology to enhance customer experience as global travel faces disruptions, with innovations like AI-enabled booking apps proving essential. United Airlines has notably invested in digital upgrades, including a Travel Ready Centre, simplifying the process for passengers during challenging circumstances. As competition rises, these apps may become crucial for customer retention and operational efficiency.
Summary by Glance · SMH
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