The Guardian Australia – Business
·business
·2 hours ago
Vodafone incentivised security staff to fine its own franchisees
Vodafone incentivised security staff to levy fines on its franchisees, prompting shopkeepers to incur penalties totaling millions of pounds. One alleged infraction involved a £10,000 fine for a £7.08 mistake, part of a $1.5 million annual collection target. The practice has drawn scrutiny and is central to a high court claim from 62 former franchisees, alleging unjust enrichment.
Summary by Glance · The Guardian Australia – Business
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